Who you are：
Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.
Your responsibilities include and are not limited to the following:
? Ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel
? Respond to customer enquiries via several channels (WeChat, Email and Telephone)
? Provide information regarding products/services and other related enquiries
? Be the face of Farfetch to our customers and partners alike
? Working hour: 08:00-17:00 Monday to Friday
? Other tasks assigned by supervisor
Who You Are:
?Korean native speaker ideally with minimum of 2+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment
?Excellent verbal and written communication skills in English, Korean and Mandarin
?Ability to work under pressure in a fast-paced environment
?Confident and articulate
?Good understanding of fashion/fashion brands
?Proficient user of IT systems, both customer service specific and windows packages
?Ability to exceed customer expectations
?Excellent listening skills
?Hardworking and passionate
Farfetch (www.farfetch.com) has rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes over 1000 independent fashion boutiques across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.
We are a global team of over 1,200 people and have offices based in London, New York, LA, Porto, Lisbon, Guimaraes, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.
We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.
Our mission: to revolutionize the way the world shops. To do it, we need innovators. People who challenge convention and dare to dream. We’ve gone from a start-up to a billion dollar business. But we’re not done yet. Far from it. Be bold. Be brilliant.
Our new luxury office space is set in the heart of Shanghai. We offer ‘brilliant benefits’, free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team.
Together, we can be extraordinary