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客服专员Customer Service Advisor发布日期:2019-02-21

公司名称:Farfetch.com
公司规模: 公司性质:
工作经验: 工作性质:
最低学历: 职位经验:
职位月薪:6-8千/月 招聘人数:
工作地点:6-8千/月  
   
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职位描述

 

 

公司介绍

 

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.


Your responsibilities include and are not limited to the following:

 Respond to customer enquiries via several channels (WeChat, Email and Telephone)

 Provide information regarding products/services and other related enquiries

 Be the face of Farfetch to our customers and partners alike


Who You Are:

 Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment

 Excellent verbal and written communication skills in English and Mandarin; Cantonese will be a definite plus

 Ability to work under pressure in a fast-paced environment

 Confident and articulate

 Good understanding of fashion/fashion brands

 Proficient user of IT systems, both customer service specific and windows packages

 Ability to exceed customer expectations

 Excellent listening skills

 Hardworking and passionate

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