The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.
Your responsibilities include and are not limited to the following：
Respond to customer enquiries via several channels (WeChat, Email and Telephone)
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike
Who You Are:
Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment
Excellent verbal and written communication skills in English and Mandarin; Cantonese will be a definite plus
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate